Returns & exchanges

Last updated: 26 October 2026. Every poshak and murti is checked before it is packed. Because these are devotional items that are offered to the deity, we accept returns only in the cases below.

When we accept a return

A return is accepted only when all of these are true:

• The product is defective — for example damaged in transit, torn, or with a manufacturing fault.
• You tell us within 3 days of delivery.
• The product is unused, with its original packaging and any tags.

When we cannot accept a return

• The product has been used, worn by the deity, washed or altered.
• More than 3 days have passed since delivery.
• The product is not defective — including a change of mind, a different colour preference, or a size that does not fit your idol. Please measure your idol and check the size guide before ordering; we are happy to help you choose.

How to request a return

• WhatsApp us on +91 99555 93499 within 3 days of delivery with your order number, a short description of the defect and clear photos (a short video of opening the parcel helps).
• We review your request and reply with the next steps, including how to send the item back.
• Once we receive the item and confirm the defect, we send you a replacement or, if a replacement is not available, refund the amount you paid for that item to the UPI account you paid from.

Cancelling an order

You can ask to cancel an order before it is dispatched — WhatsApp us on +91 99555 93499 with your order number. If you have already paid, we refund the full amount to the UPI account you paid from. Once an order has been dispatched it can no longer be cancelled.